1. Introduction

Cognis Digital, Inc. ("Cognis Digital," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our AI workforce automation platform, websites, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

Account registration information (name, email address, password)
Billing and payment information (processed through secure third-party providers)
Content you upload to the platform (documents, files, knowledge base materials)
Communications with our support team
AI agent configurations and custom instructions

2.2 Information Collected Automatically

Device information (browser type, operating system, device identifiers)
Usage data (features accessed, tasks executed, timestamps)
Log data (IP addresses, access times, pages viewed)
Performance metrics and error reports

2.3 AI Processing Data

When you use our AI agents, we process the inputs you provide and generate outputs. We retain this data to provide and improve our Services, subject to your data retention preferences and applicable law.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our Services
Process transactions and send related information
Improve, personalize, and expand our Services
Communicate with you about updates, security alerts, and support
Monitor and analyze usage patterns and trends
Detect, prevent, and address fraud, abuse, and technical issues
Comply with legal obligations and enforce our terms

4. AI Model Training

Important: We do NOT use your proprietary content, documents, or knowledge base materials to train our general AI models without your explicit, affirmative consent. Your data remains yours and is used solely to provide Services to you.

Anonymized and aggregated usage patterns may be used to improve platform performance and features, but this data cannot be used to identify you or your organization.

5. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
AI Processing: When processing your requests through AI services, subject to applicable data processing agreements
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you direct us to share your information

6. Data Security

We implement industry-standard security measures to protect your data, including:

End-to-end encryption for data in transit (TLS 1.3)
AES-256 encryption for data at rest
Regular security audits and penetration testing
SOC 2 Type II compliance
Role-based access controls and audit logging

7. Data Retention

We retain your personal data for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law or legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Delete your personal data
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us at admin@cognis.digital.

9. International Data Transfers

Our Services are operated from the United States. If you access our Services from outside the United States, your data may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses where required.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected personal data from a child, we will delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email notification. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Cognis Digital, Inc.

Email: admin@cognis.digital